Terms and conditions
In this regulation of use, the following terms will be used: Usage conditions Electronic communication Copyright Access to the site Personal data Information security Disputes Privacy policy GDPR Contract documents Online sales policy Assigning and subcontracting Command GOODS/SERVICES for which the right of withdrawal is not ensured Privacy Advertising Billing - Payment Delivery of goods WARRANTY Liability Registration of Reviews, Comments, Questions and Answers Processing of personal data Major force Applicable law – Jurisdiction Final provisions
- "Urbanbag.eu", "the site", "we", represents our company and its services offered through the Urbanbag.eu website. The domain www.urbanbag.eu is owned by our company.
- by "User", we mean all regular persons or legal entities who access the Urbanbag.eu website, regardless of purpose.
- the term "Member" represents a user of the Urbanbag.eu website who has agreed to register to benefit from the facilities offered by this service.
- the term "Client" represents regular persons or legal entities who want to or have already purchased products through Urbanbag.eu.
- the terms "Regulation", "Agreement", "Contract", "Terms and conditions", are used to denote this agreement for the use of the Urbanbag.eu website.
- the terms "Registered Data", "User Data", "Personal Information" represent any information voluntarily sent to the Urbanbag.eu site by a regular person or legal entity, in any public or private area of the site, or by any message, email, or fax.
Use, including visiting and buying products from the www.urbanbag.eu website, implies acceptance of the terms and conditions that will be detailed in the following paragraphs. Our company and its associates provide the services that are subject to the terms and conditions below. Our company assumes the right to be able to make any changes to these dispositions, as well as any changes to the website www.urbanbag.eu, its structure or any other changes that could affect the site, without requiring any prior notification to users in this sense. Our company cannot be held responsible for any errors that may appear on the site for any reason, including changes, settings, upgrades, etc. Our company is not responsible for the content, quality or nature of the sites reached through links from the www.urbanbag.eu website, regardless of the nature of these links. For the respective sites, the owners of the sites in question bear full responsibility.
By accessing the website www.urbanbag.eu, using, visiting, buying products or sending e-mails addressed to our company, communication is carried out electronically, thus considering that the user consents to receive notifications from us in electronic way, including communications by e-mail or by announcements on the website.
The entire content of the www.urbanbag.eu website, including, but not limited to, texts, images, graphics, buttons, programs, web design elements, scripts and any other data, is the property of our company and/or its associates and/or of its partners and/or its suppliers and is protected according to Copyright Law and laws regarding intellectual and industrial property rights. Their combination (site design) is the exclusive property of our company and is protected by the Copyright Law and the laws on intellectual and industrial property. The use without written consent of our company of any elements listed above is punishable according to the laws in force.
All programs used on this site are the property of our company or its software suppliers and are protected by the Copyright Law.
Our company guarantees the user limited access in personal interest to this site and does not grant the right to download or modify the site in whole or in part, to reproduce the site in whole or in part, to copy, to sell/resell or exploit the site in any other way, for commercial purposes or contrary to the interests of our company, without its written consent.
On the www.urbanbag.eu website, the user is responsible for all activities that occur by accessing the personal account and password. Our company cannot be held responsible for errors caused by the user's negligence regarding the security and confidentiality of his account and password. The user's personal data may be used by our company and its suppliers only for the stated purpose of this site. The information from the registration account, as well as the data from the order form, will be used to send the user order confirmation, information about possible promotions, etc.. However, the personal data may be transmitted to the legal authorities to verify commercial transactions or to other legal authorities to carry out any checks justified by law, if this is requested in accordance with the laws in force. Persons who will use a false e-mail address or send electronic messages or any other communications in the name of another regular person or legal entity or in the name of any other entity will be sanctioned in accordance with the laws in force. Our company has the right (but not the obligation) to delete any such content identified on the site. Our company will not bear the responsibility and will not be liable for any kind of compensation for any kind of damage caused by such communications. In case of sending or displaying some materials/documents, it is considered that the user grants our company and its affiliates/associates the non-exclusive, unlimited, free, irrevocable and transmissible right to use, reproduce, modify, adapt, publish, translate, create derivative works, as well as the right to distribute, to present this content anywhere in the world, by any means. It is also guaranteed to our company and its affiliates/associates or those to whom it relays the license right to use the name you associate with such content. The user guarantees that he has all the rights to the content that he displays or transmits on the site, by any means, so that, by using this content, he does not cause harm to any person. Our company does not assume any responsibility for the content of messages/communications displayed/transmitted by a user through the site.
Our company guarantees the security and confidentiality of the data hosted and transmitted through its information system. However, the company does not take responsibility for the loss of information caused by any defects or errors of the software with which the site is designed and hosted, nor does it guarantee that the site, the server/servers, or the emails sent by www.urbanbag.eu will not contain viruses or other harmful components. Also, the company is not responsible for failures that endanger the security of the server on which the website is hosted.
By using (visiting or buying) the site's products, the user agrees that Romanian laws will govern the above Conditions and Terms of Use and any dispute of any kind that may arise between the user and our company and its associates/partners/affiliates. In case of any conflicts between our company and its clients, there will be attempted amicable resolve first. If an amicable solution is not possible, the conflict will be resolved in court, in accordance with the Romanian legislation in force.
The company guarantees the security and confidentiality of the data hosted and transmitted through its information system. This information can be used by us to send the user order confirmation, various special offers, possible promotions, etc. Also, the information collected through the forms filled in when creating a personal account can be used by us to develop demographic estimates about the customers of the www.urbanbag.eu website, in order to improve the services offered to them, respecting the provisions of the laws in force. Our company does not encourage SPAM, does not provide your e-mail address to third parties (regular persons or legal entities), does not sell or offer to third parties the e-mail addresses obtained through the www.urbanbag.eu website. Also, the company does not disclose your personal data to other people who access the pages of this website, without your explicit consent in this regard. Your personal data may, however, be transmitted to the legal authorities to verify commercial transactions or to other legal authorities to carry out any checks justified by law, if this will be requested in accordance with the laws in force. Our company guarantees the security and confidentiality of the data hosted and transmitted through its information system. This information can only be used by us to send the user order confirmation, various special offers, possible promotions, etc.
Definitions and Terms
Urban Bag - is the registered trademark of S.C. Punctro Advertising S.R.L., a legal entity of Romanian nationality, with its registered office in Bucharest, Comandor Eugen Botez street no. 30, sector 2, with order number in the Trade Register J40/2592/2006, unique tax registration code RO18393255.
Seller – S.C. Punctro Advertising S.R.L., a legal entity of Romanian nationality, with its registered office in Bucharest, Comandor Eugen Botez street no. 30, sector 2, with order number in the Trade Register J40/2592/2006, unique tax registration code RO18393255.
Buyer - natural person who creates an Account on the Site and places an Order.
Client – natural person who has or obtains access to the CONTENT, through any means of communication made available by Punctro Advertising S.R.L. (electronic, telephone, etc.) or based on an existing user agreement between Punctro Advertising S.R.L. and them and which requires the creation and use of an ACCOUNT.
User - any natural person registered on the Site, who, by completing the Account creation process, has agreed to the site-specific clauses in the General Terms and Conditions section.
Nickname – pseudonym by which a certain User/Client/Buyer can add Content to the Site. The nickname is associated with the information on the Site of the User/Client/Buyer under the name "Username".
Account – the Site section consisting of an e-mail address and a password that allows the Buyer to submit the Order and which contains information about the Client/Buyer and the Buyer's history on the Site (orders, tax invoices, goods guarantees, etc.).
Favorites – Account section that allows the Buyer/User to create Lists.
List – the Favorite items web page where the Buyer/User can add Goods that they consider to be favorites and which, subsequently, they can add to the shopping basket ("my basket").
Lists can be:
- Public: any Customer/Buyer/User can view the Buyer's/User's List if he has shared it on social networks (Facebook, Twitter and Google+) or if he accesses the Buyer's/User's public profile on the Site. The lists are public, and the Buyer/User has the possibility to set them as private at any time, directly from his Account, the Favorites section.
– Private: they can only be viewed by the Account holder. The Buyer/User has the possibility to set them as public at any time, directly from their Account, the Favorites section.
Website - the www.urbanbag.eu domain and its subdomains.
Order – an electronic document that acts as a form of communication between the Seller and the Buyer through which the Buyer conveys to the Seller, through the Site, his intention to purchase Goods and Services from the Site.
Goods and Services - any product or service, including the documents and services mentioned in the Order, to be provided by the Seller to the Buyer as a result of the concluded Contract.
Campaign – the act of exhibiting for commercial purposes, a finite number of Goods and/or Services having a limited and predefined stock, for a limited period of time established by the Seller.
Contract - represents the remote contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
Content
• all information on the Site that can be visited, viewed or otherwise accessed by using an electronic device;
• the content of any e-mail sent to Buyers by the Seller by electronic means and/or any other means of communication available;
• any information communicated by any means by an employee/collaborator of the Seller, the Buyer, according to the contact information, specified or not by him;
• information related to the Goods and/or the rates applied by the Seller in a certain period;
• information related to the Goods and/or Services and/or rates charged by a third party with whom the Seller has concluded partnership contracts, during a certain period;
• data related to the Seller, or other privileged data of the Seller.
Review – an evaluation written by the owner or beneficiary of a product or service, evaluation based on personal experience and his ability to make qualitative comments and to say whether or not the product or service complies with the specifications mentioned by the manufacturer.
Rating - way of expressing the degree of satisfaction of a User/Client/Buyer with a product. The rating is expressed in the form of stars, each product being able to receive a score from one star to five stars. This degree of satisfaction will always be associated with the review written by the User/Client/Buyer on a product or service.
Comment – assessment or observation with a critique purpose, on the side of a Review or another comment.
Question – the form of addressing other Users/Clients/Buyers in order to obtain information about the products or services from the respective page.
Answer – written information that is sent to the User/Client/Buyer who asked a Question on the Site, on the page of a certain product. The answer is an explanation offered by a User/Client/Buyer to another User/Client/Buyer in a discussion.
Document - these Terms and Conditions.
Newsletter – means of periodic information, exclusively electronic, respectively electronic mail (e-mail, SMS) about the Goods and Services and/or the promotions carried out by the Seller in a certain period, without any commitment from the Seller with reference to the information contained in this.
Transaction - the collection or reimbursement of an amount resulting from the sale of a Good and/or Service by Urban Bag to the Buyer, by using the services of the card processor agreed by the Seller, regardless of the method of delivery.
Green stamp tax - the amount expressed in lei, paid by the Seller to the company authorized to take over the operations of collection, transportation and recovery/recycling of electrical and electronic equipment waste, as provided by the legislation in force.
Specifications – all the specifications and/or descriptions of the Goods and Services as specified in their description.
1-click payment – the payment service provided by the payment processor integrated in the Site, made available to Customers, Users and/or Buyers through the Site in order to make an online card payment.
Token – unique encrypted number associated with the Buyer's payment card after making an online payment, after activating the PaybyClick service and which can be used by the Buyer to authorize Transactions through the PaybyClick service.
2.1. By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller conducts its commercial operations.
2.2. The notification received by the Buyer, after placing the Order, has the role of information and does not represent the acceptance of the Order. This notification is made electronically (e-mail) or by telephone.
2.3. For justified reasons, the Seller reserves the right to change the quantity of Goods and/or Services in the Order. If the Seller changes the amount of Goods and/or Services in the Order, he will notify the Buyer at the e-mail address or phone number provided to the Seller when placing the Order and will return the amount paid.
2.4. The contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, via e-mail and/or SMS, the notification of dispatch of the Order.
2.5. For Orders to be delivered to Urban Bag showrooms and delivery points, prices and reservations for Goods and/or Services are valid 72 (seventy-two) hours after the Order is registered by the Buyer.
2.6. The document and information made available by the Seller on the Site will form the basis of the Contract, supplemented by the warranty certificate issued by the Seller or one of its suppliers for the purchased Goods.
3.1. Access to place an Order is allowed to any Customer/Buyer.
For justified reasons Punctro Advertising S.R.L. reserves the right to restrict the access of the Client/Buyer in order to place an Order and/or to some of the accepted payment methods, if it considers that based on the behavior or activity of the Client/Buyer on the Site, his actions could prejudice in any kind Punctro Advertising S.R.L.. In any of these cases, the Client/Buyer can contact the Customer Relations Department of Urban Bag, to be informed about the reasons that led to the application of the aforementioned measures.
3.2. Communication with the Seller can be done through direct interaction with him or through the addresses mentioned in the "contact" section of the Site. The seller has the freedom to manage the information received without having to provide justifications for this.
3.3 In the case of an unusually high volume of traffic coming from an internet network, Punctro Advertising S.R.L. reserves the right to ask Customers/Buyers to manually enter captcha validation codes, in order to protect the information on the Site.
3.4. Puntro Advertising S.R.L. may publish on the Site information about Goods and/or promotions practiced by it or by any other third party with which Punctro Advertising S.R.L. has concluded partnership contracts, within a certain period of time and within the limit of available stock.
3.5. All rates related to the Goods and/or Services presented on the Site are expressed in LEI (RON) and include VAT.
3.6. Under the conditions provided by law, the price of electronic goods displayed on the Site includes the green stamp tax. If the Client/Buyer requests details regarding the exact amount added to the price of the Good, he/she will contact the Urban Bag Customer Relations Department.
3.7. In the case of online payments, the Seller is not/cannot be held responsible for any other additional costs borne by the Buyer, including, but not limited to currency conversion fees applied by the issuing bank of his card, in the event that the issuing currency differs from RON. The Buyer is solely responsible for this action.
3.8 All information used to describe the Goods and/or Services available on the Site (static / dynamic images / multimedia presentations / etc.) do not represent a contractual obligation on the part of the Seller, they are used exclusively for presentation purposes.
3.9. After 14 (fourteen) days from the purchase of a Good or Service, the Buyer will be requested to register a Review related to the purchased Good or Service. The request will be sent to the email address entered by the Buyer in the Account. In this way, the Buyer contributes to the informing of other possible Users/Clients/Buyers on the Site and is actively involved in the development of new Services and in detailing the characteristics of the Goods as completely as possible.
The Seller may assign and/or subcontract a third party for Services related to the fulfillment of the Order, with the Buyer's information, without his consent being necessary. The Seller will always be responsible to the Buyer for all contractual obligations.
The right to intellectual and industrial property
5.1. The content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of Punctro Advertising S.R.L., all its obtained rights in this regard being reserved directly or indirectly (through licenses for use and/or publication).
5.2. The Client/Buyer is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than that originally intended by Punctro Advertising S.R.L., include any Content outside the Site, the removal of the signs signifying the copyright of Punctro Advertising S.R.L. on the Content as well as participating in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express written consent of Urban Bag.
5.3. Any Content to which the Client/Buyer has and/or obtains access by any means is subject to the Document, if the Content is not accompanied by a specific and valid user agreement concluded between Punctro Advertising S.R.L. and this, and without any implied or express guarantee from Punctro Advertising S.R.L. with reference to that Content.
5.4. The Client/Buyer may copy, transfer and/or use the Content only for personal or non-commercial purposes, only if they do not conflict with the provisions of the Document.
5.5. If Punctro Advertising S.R.L. grants the Client/Buyer the right to use, in the form described in a separate user agreement, certain content, to which the Client/Buyer has or obtains access following this agreement, this right extends only to that content defined in the agreement, only during the existence of the agreement or these contents on the site or the period defined in the agreement, according to the defined conditions, if they exist and do not represent a contractual commitment on the part of Punctro Advertising S.R.L. for the respective Client/Buyer or any other third party who has/obtains access to this transferred content, by any means and who could be or is harmed in any way by this content, during or after the expiration of the user agreement.
5.6. No Content transmitted to the Client or Buyer, by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting and/or viewing does not constitute a contractual obligation on the part of Punctro Advertising S.R.L. and/or of the employee/supposed Punctro Advertising S.R.L. who mediated the transfer of Content, in case it exists, in relation to that content.
5.7. Any use of the Content for purposes other than those expressly permitted by this Document or by the user agreement that accompanies it, if it exists, is prohibited.
6.1. The Client/Buyer can place Orders on the Site, by adding the desired Goods and/or Services to the shopping cart, then completing the Order by making payment through one of the expressly indicated methods. Once added to the shopping cart, a Good and/or a Service is available for purchase as long as there is stock available for it. Adding a Good/Service to the shopping cart, without completing the Order, does not result in the registration of an order, implicitly neither does the automatic reservation of the Good/Service.
6.2. By completing the Order, the Buyer consents that all the data provided by him, necessary for the purchase process, are correct, complete and true on the date of placing the Order.
6.3. By completing the Order, the Buyer agrees that the Seller can contact him, by any means available / agreed by the Seller, in any situation where it is necessary to contact the Buyer.
6.4. The Seller can cancel the Order made by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other in the following cases:
6.4.1. non-acceptance by the issuing bank of the Buyer's card, of the transaction, in the case of online payment;
6.4.2. invalidation of the transaction by the card processor approved by Punctro Advertising S.R.L., in the case of online payment;
6.4.3. the data provided by the Client/Buyer on the Site are incomplete and/or incorrect;
6.5. The buyer has the right to withdraw from the Contract, respectively to return a Good or renounce a Service, within 30 calendar days, without invoking any reason and without incurring costs other than those of delivery.
Thus, according to OUG no. 34/2014, the period for returning a Good or giving up a Service expires within 14 days from:
- the day in which the Buyer takes physical possession of the last Good - if the Buyer orders multiple products in a single order that will be delivered separately
- the day in which the Buyer takes physical possession of the last Good or the last part - in the case of the delivery of a product that consists of several lots or parts,
6.6. If the Buyer decides to withdraw from the Contract, he will be able to complete the return form found in the package.
6.7. If the Client/Buyer requests withdrawal from the Contract within the legal term of withdrawal from the contract, he must also return any gifts that accompanied the respective product. If the Order is paid, the Seller will reimburse the amount within a maximum of 14 (fourteen) days from the date the Buyer informs the Seller of his decision to withdraw from the Contract. The amount will be returned as follows:
6.7.1. for Orders paid by online card -> by refund to the account from which the payment was made or by issuing an electronic voucher, at the Buyer's choice;
6.7.2. for Orders paid with OP/cash on delivery/iTransfer/Bank card-> by bank transfer or by issuing an electronic voucher, at the Buyer's choice;
6.7.3. for Orders paid by consumer credit -> cancellation/recalculation of installment contract.
6.8. The Seller will be able to postpone the refund of the amount until he receives the sold Goods or until he receives proof that they have been shipped, if he has not offered to recover the Goods himself (the most recent date will be considered).
6.9. If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will return to the Buyer's account the equivalent value of the Good and/or Service, within maximum 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed his intention to terminate the Contract.
6.9.1 Information about product features is available on the product pages on our Website. From a legal point of view, the Site content does not represent a proposal for a purchase contract, but a presentation of our offers. Therefore, if you place your order through our Site, your order constitutes an offer to purchase a product listed on this Site. Your order is followed by our acceptance as described below.
6.9.2 The order can only be placed through our Website. To do this, you will go through a simple process, at the end of which you will confirm the order by pressing the "complete order" button. The button will clearly indicate that placing the order involves your obligation to pay. Before confirming the order, you are always informed of the total price to be paid and you will always have the opportunity to verify and possibly correct the order.
6.9.3 After placing an order, you will receive an email confirming the receipt and registration of your order (“Order Receipt / Confirmation”). This does not mean that this order has been accepted. As set forth above, your order constitutes an offer by you to purchase a product listed on our Site. All orders are subject to acceptance by us. The contract between you and us will only be formed after our acceptance of your order. The contract will refer only to those products for which we have accepted the order placed by you, sending you an order acceptance confirmation by e-mail informing you that the product has been shipped ("Dispatch Confirmation"). In the event that we cannot honor a contract due to insufficient stock of products, technical error, or non-conformities detected at the time of the shipping process, we will inform you about this situation and refund the amounts paid by you for this product, if it is the case, in accordance with the refund provisions in the section relating to your statutory withdrawal rights set out in these Terms of Supply, within no more than 7 days from the date on which you communicated to us your decision to terminate the contract.
7.1. The following are excluded from the right of withdrawal from the Contract:
7.1.2. service contracts, after the full performance of the services, if the performance has begun with the express prior consent of the Buyer and after he has confirmed that he has become aware of the fact that he will lose his right of withdrawal after the full performance of the Contract by the Seller;
7.1.3. the provision of Goods and/or services whose price depends on fluctuations on the financial market that the Seller cannot control and that may occur during the withdrawal period;
7.1.4. the supply of Goods made according to the specifications presented by the Buyer or clearly customized;
7.1.5. the supply of Goods that are likely to deteriorate or expire quickly;
7.1.6. the supply of sealed Goods that cannot be returned for health protection or hygiene reasons and that have been unsealed by the Buyer;
7.1.7. the supply of Goods which are, after delivery, according to their nature, inseparably mixed with other elements;
7.1.8. the provision of sealed audio or video recordings or sealed computer programs that have been unsealed after delivery;
7.1.9. the supply of newspapers, periodicals and magazines, except for subscription contracts for the supply of such publications;
7.1.10. the provision of digital content that is not delivered on a physical medium, if the provision has begun with the express prior consent of the Buyer and after he has confirmed that he has become aware of the fact that he will lose his right of withdrawal.
8.1. Punctro Advertising S.R.L. will maintain the confidentiality of any information you provide. The disclosure of the information provided will only be possible under the conditions mentioned in this Document.
8.2. No public declaration, promotion, press release or any other way of disclosure to third parties will be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.
8.3. By submitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute these materials or information. You also agree that the Seller may freely use, in his own interest, this information, ideas, concepts, know-how or techniques that you have sent to us through the Site. Punctro Advertising S.R.L. will not be subject to obligations regarding the confidentiality of the information sent, if the legislation in force does not provide other specifications in this regard.
8.4. By registering in the database of Punctro Advertising S.R.L., the Client/Buyer gives his express consent, within the limits of the legislation in force, to be contacted by third parties, partners of Punctro Advertising S.R.L.: marketing service providers, other service providers in to see the fulfillment of the object of the Contract concluded between the Buyer and the Seller, as well as by state and government agencies, when the specific legislation provides for this; as well as other companies with which Punctro Advertising S.R.L. can develop common programs for offering on the market of Goods and/or Services, etc..
9.1. Punctro Advertising S.R.L. newsletters are transmitted through specialized partners approved by Punctro Advertising S.R.L.. Thus, the confidentiality and security of the information are ensured.
9.2. When the Customer creates an Account on the Site, he has the opportunity to express his agreement regarding the receipt of Newsletters.
The Customer can change his option regarding the agreement issued to the Seller at any time:
9.2.1. by contacting Punctro Advertising S.R.L. in this regard.
9.2.2. by changing the settings in the Customer Account in the "My Subscriptions" section.
9.2.3. by accessing the unsubscribe link displayed in the commercial messages received from the Seller.
9.3. Renunciation of receiving Newsletters does not imply renunciation of the acceptance given for this Document.
10.1. The prices of the Goods and Services displayed on the website www.urbanbag.eu include VAT. according to law.
10.2. The price, payment method and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the Goods and Services delivered, the Buyer's obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.
10.3. The Seller will send the Buyer the invoice related to the Order containing Goods and/or Services sold by Punctro Advertising S.R.L., as well as for any other payments related to the Order, exclusively in electronic format, by adding the invoice to the Buyer's Account or by e-mail, to the e-mail address mentioned by the Buyer in his Account.
10.4. For a correct communication of the invoice related to the Order, the Buyer has the obligation to update his Account data as often as necessary and to access the information and documents related to each Order, existing in the Account.
10.5. Through this method of communication, the Buyer, accessing his Account, will have a record of the invoices issued by Punctro Advertising S.R.L., being able to save and archive them at any time and in any way he wishes.
10.6. By submitting the Order, the Buyer expresses his agreement to receive the invoices in electronic format by their addition by Punctro Advertising S.R.L. to the Account or via e-mail, to the e-mail address mentioned in the Account.
10.7. If this information is unavailable for more than 48 (forty-eight) hours in the Account, please notify us of this issue at the email address: office@urbanbag.eu
10.8. Payment by PaybyClick is a fast way to pay online with the card, which consists in making the payment with a single click by using the Token related to the card, without the need to enter the details related to the payment card for each Transaction.
10.9. Recommended Retail Price (RRP): The recommended prices displayed on the Platform are those recommended by the manufacturer of the respective brand or by the Urban Bag suppliers. Urban Bag presents these prices on the Platform, next to the price at which Urban Bag offers the respective product to Customers.
10.10 The payment card data of the Client/User/Buyer will not be accessible to Punctro Advertising S.R.L. and will not be stored by de Punctro Advertising S.R.L. or by the payment processor integrated into the Site, but only institution authorizing the Transaction or another entity authorized to provide storage services for card data identification, about whose identity the Client/User/Buyer will be informed, prior to entering the data.
The entity authorized to provide card data storage services is PayU SA, a company established and operating in accordance with Polish legislation, registered in the Register of Enterprises held by the Court of Poznań-Nowe Miasto and Wilda w Poznaniu, under registration number 0000274399, with registered office located in 182 Grunwaldzka, 60-166 Poznan, Poland.
10.11. In certain cases, to maintain the security of the Transactions, when registering the Order, the Buyer will be asked to authorize the payment by re-entering the password related to the Account or using the fingerprint in the case of mobile terminals that have this facility.
10.12. For transaction security reasons, the Client/User/Buyer is advised not to remain logged in on the Site and not to set the automatic login option on mobile devices. Disclosure of the account access password is not allowed and it is recommended to use a password with a strong security character (e.g.: to contain at least eight characters, including uppercase letters, lowercase letters, numbers and special characters).
11.1. The Seller undertakes to deliver the Goods by door-to-door courier system to the Buyer or to the Romanian Post Offices, according to the Customer's option.
11.2. The seller will ensure the proper packaging of the Goods and will ensure the transmission of the accompanying documents.
11.3. The seller will deliver the Goods and Services only on the territory of Romania.
12.1. All Goods sold by Punctro Advertising S.R.L., except for those resealed, benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the manufacturers. The goods are new, in the original packaging, and come from sources authorized by each individual manufacturer.
12.2. In the case of Goods sold and delivered by Punctro Advertising S.R.L., the warranty certificates are issued directly by Punctro Advertising S.R.L..
Transfer of ownership of goods
Ownership of the Goods will be transferred upon delivery, after payment has been made by the Buyer at the location indicated in the Order (understanding by delivery – the signature of receipt of the transport document provided by the courier or the signature of receipt on the tax invoice in the case of deliveries made by the Seller's staff).
14.1. The Seller cannot be responsible for damages of any kind that the Buyer or any third party may suffer as a result of the Seller's fulfillment of any of its obligations according to the Order and for damages resulting from the use of the Goods and Services after delivery, and in particular for their loss.
14.2. By creating and using the Account, the Client / User / Buyer takes responsibility for maintaining the confidentiality of the Account data (user and password) and for managing access to the Account, and, to the extent permitted by the legislation in force, is responsible for the activity carried out through their Account.
14.3. By creating the Account and/or using the Content and/or placing the Orders, the Client/User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing on the date the Account was created and/or the use of the content and/or the date of placing the Order.
14.4. After the creation of the Account, the use of the Content is equivalent to the acceptance of the changes made to the Terms and Conditions of the Site and/or the updated versions of the Terms and Conditions of the Site.
14.5. The Terms and Conditions of the Site can be modified at any time by Punctro Advertising S.R.L., being enforceable against the Clients / Users / Buyers from the date they are displayed on the Site. Acceptance of the Terms and Conditions of the Site is confirmed by ticking the corresponding checkbox on the Site and/or by sending the Order and/or by making an online payment.
15.1. The registration of Reviews, Comments, Questions and Answers can be done, by Users/Clients/Buyers, in the "Clients’ questions and answers" and "Reviews" sections. The written information can be both positive and negative, and will refer to the characteristics and way of use of a product or service.
15.2. When registering a specific Review/Comment/Question/Answer on the Site, Users/Clients/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, territorially unlimited license giving the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute and display this content.
15.3. Each User/Client/Buyer, when registering a Review/Comment/Question/Answer in the mentioned sections, undertakes to comply with the following rules:
- to refer only to the characteristics and/or the way of using a certain product or service, avoiding information related to aspects that can change (price or promotional offers) or information related to the way the Order is carried out;
- to use only the Romanian language. Words or expressions that, although not considered Romanian, are widely used in all environments related to the respective field are also allowed (e.g.: mouse, notebook, plug and play);
- to use appropriate, non-offensive language, without terms that may offend or affect any other User/Client/Buyer;
- to ensure the correct framing of the content entered on the Site as follows: any Question will be entered in the "Questions and answers from customers" section, and any Review will be entered in the "Reviews" section;
- to ensure that the information entered by them is realistic, correct, non-deceptive and in accordance with the applicable laws, thus respecting the rights of other parties, copyright, trademark, license or other property rights, publicity or privacy;
- to use this facility only to communicate or obtain additional details about a certain product or service on the Site, without referring to other companies that promote the sale and purchase of products or services;
- not to provide or request, in any way and to any extent, personal data (contact details, information about delivery or home address, telephone numbers, email addresses, name and/or surname, etc.) or any other information that may determine the disclosure of these personal data;
- not to enter information and/or details about URLs (links) from other commercial sites that carry out the same commercial activity as the Seller;
- not to try to defraud the services made available by the Seller or to write Reviews/Comments/Questions/Answers that may contain advertising materials;
- not to use the Review/Comment/Question/Answer as a means of communication with the Seller, in this sense the contact details of the Seller registered on the Site shall be used.
15.4. In addition to a realistic critical evaluation, when registering a Review, the User/Client/Buyer will also add a relevant Rating for the related product or service. Reviews, together with their corresponding Ratings, will influence the general Rating of the product or service, a number that appears in parentheses next to their title. Thus, a Review accompanied by a high Rating leads to an increase in the general Rating, and a Review accompanied by a low Rating leads to a decrease in the general Rating.
Users/Clients/Buyers who write Reviews to which they attach photo or video files will comply with the following rules:
– the uploaded files will contain images and/or videos that refer to the product or service for which the Review is written, ensuring that the uploaded files respect copyright;
- the uploaded files will not contain violence, adult content, licentious language or other content that offends a person/group based on race or ethnic origin, religion, disability, sex, age, veteran status, sexual or political orientation;
- the uploaded files will not contain information related to other people;
- the uploaded files will not contain URLs or watermarks to sites that carry out the same commercial activity as the Seller.
15.5. When a Review/Comment/Question or Answer is flagged by a User/Client/Buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the Seller to determine if it violates the Site Terms and Conditions. The texts, photos or videos entered are removed from the Site only after their examination by the Seller.
16.1. Punctro Advertising S.R.L. is registered in the Register of Evidence of Personal Data Processing.
16.2. According to the requirements of Law no. 677/2001 for the protection of individuals regarding the processing of personal data and the free circulation of such data, amended and supplemented, Punctro Advertising S.R.L. has the obligation to administer in safe conditions and only for the specified purposes, the personal data you provide to us.
16.3. The purpose of data collection is:
- informing Customers/Buyers regarding the status of their Account including the validation, dispatch and invoicing of Orders, solving cancellations or problems of any nature related to an Order, the Goods and/or services purchased,
- sending newsletters and/or periodic alerts, by using electronic mail (e-mail, SMS)
- market research, sales tracking and monitoring and Customer/Buyer behavior.
16.4. By completing the data in the Account and/or Order creation form, the Buyer declares and unconditionally accepts that his personal data will be included in the database of Punctro Advertising S.R.L., registered in the Register of Evidence of Personal Data Processing, and gives the express and unequivocal agreement that all these personal data will be stored, used and processed for the purpose provided above in point 16.3.
16.5. By reading the Document, you have become aware of the fact that you are guaranteed the rights provided by law, respectively the right to information, the right to data access, the right to intervene, the right to oppose, the right not to be subject to an individual decision, the right to address justice in case of violation of the rights guaranteed by Law 677/2001 for the protection of individuals regarding the processing of personal data and the free circulation of such data.
16.6. On the basis of a written request, dated, signed and sent to the address: Bd. Constantin Brancoveanu, no. 110G, floor 1, sector 4, Bucharest, to the attention of Punctro Advertising S.R.L., you can exercise, free of charge, for one request per year, to be confirmed if your personal data is processed or not.
16.7. On the basis of a written request, dated, signed and sent to the address: Bd. Constantin Brancoveanu, no. 110G, floor 1, sector 4, Bucharest, in the attention of Punctro Advertising S.R.L., you can exercise the right to intervene on the data, as the case may be:
16.7.1. rectification, updating, blocking or deletion of data whose processing is not in accordance with Law 677/2001 for the protection of individuals regarding the processing of personal data and the free circulation of such data, especially incomplete or inaccurate data;
16.7.2. the transformation into anonymous data of data whose processing does not comply with Law 677/2001 for the protection of individuals regarding the processing of personal data and the free circulation of such data;
16.7.3. the notification to third parties to whom the data were disclosed, if this notification does not prove impossible or does not involve an effort disproportionate to the legitimate interest that could be harmed.
16.8. Likewise, Punctro Advertising S.R.L. can provide the Buyer's personal data to other companies with which it is in partnership, but only on the basis of a confidentiality commitment from them and only for the purposes mentioned in point 16.3., by which it guarantees that these data are kept safe and that the provision of this personal information is done in accordance with the legislation in force, as follows: courier service providers, marketing service providers, payment/banking service providers, telemarketing or other services, provided by companies with which we can develop joint programs for offering our Goods and Services on the market, insurers.
16.9. By completing the order form on the Site with personal data, including CNP, for the purpose of lending, the Buyer expresses his express consent that the legal entities with which Punctro Advertising S.R.L. has entered into partnerships in order to offer products on credit, to process their personal data in their own records for the purpose of performing the credit analysis and to transmit them in order to consult the information registered in the name of the Buyer in the database of the Credit Bureau.
16.10. The Buyer's personal information can also be provided to the General Prosecutor's Office, the Police, the courts and other competent state bodies, based on and within the limits of the legal provisions and as a result of express requests.
17.1. None of the parties will be responsible for non-execution of its contractual obligations, if such non-execution on term and/or in an appropriate manner, in whole or in part, is due to a major force event. Major force is the unforeseeable event, beyond the control of the parties and which cannot be avoided.
17.2. If, within 15 (fifteen) days from the date of its occurrence, the said event does not cease, each party will have the right to notify the other party of the full termination of the Contract without any of them being able to claim damages to the other.
This current Agreement is subject to Romanian law. Any disputes arising between Punctro Advertising S.R.L. and Customers/Buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts in the Municipality of Bucharest.
If any of the above clauses is found to be void or invalid, regardless of the cause, this clause will not affect the validity of the other clauses. With the purchase and launch of the order, the customer accepts without objection the conditions and terms of use, their value being the same as a valid contract concluded.